May 23, 2010
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1 month late but finally it’s here.
After popping down to the Post Office to pick up the eagerly (and longley) awaited phone and being told that they didn’t have it! then ‘oh no here it is…’ there was much relief and excitement!
It’s a bit of a change going from a ‘proper’ phone to a smart phone is a bit of a shock. I think it’s going to take a bit of getting used to, but it’s already proved it’s usefulness just with the off the shelf apps: navigation, Internet and gmail.
Time will ultimately tell how useful it really is and we’ll have to see how the battery lasts.
May 5, 2010
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This would be a long rant about how poor the customer service has been, but quite frankly I’m just exhausted now.
If you need to know:
<rant>
No one in the shop can actually change your address (tried 3 times)
You can’t do it online (tried 3 times)
The website doesn’t remember who you are, so you log in, then go to contact us and have to retype everything again! and in the shop…. come off it that’s like web 0.7 kinda stuff.
Then when (3rd attempt) I finally got someone to talk to who knew what they were doing and managed to change my address and order my new phone…phew… Your phone will be with you in 2-4 day, 7-10 days and then 6 days ago I got ‘tomorrow’ but yeah it’s still not here.
So ring again, and today I got the … sorry for your in convenience, oh no you’re a web customer I’ll put you through to them… even though they went home 2 hours ago!
So still phoneless and none the wiser.
Maybe they think it doesn’t matter as I’m just a pleb… but I can assure you when I do take over running the company infrastructure you can guess whose not getting the mobile phone and broadband contract… ha hah ahahah ahahhahahaha
</rant>
UPDATE:
The phone was dispatched a week ago but with the wrong/incomplete address – even though my billing address is correct, not sure how they do it!
So now I have corrected them…. it is again on it’s way it is unlikely to arrive within 30 days of placing the order!