Gone Tomorrow, Lee Child
Another thrilling installment in the Jack Reacher series. It’s great to be part of another episode in Jack Reachers life. From witnessing a bizarre suicide on a let night subway to a full on conspiracy, with the men in dark suits out to track dowand silence Jack . Brilliant.
1 month late but finally it’s here.
After popping down to the Post Office to pick up the eagerly (and longley) awaited phone and being told that they didn’t have it! then ‘oh no here it is…’ there was much relief and excitement!
It’s a bit of a change going from a ‘proper’ phone to a smart phone is a bit of a shock. I think it’s going to take a bit of getting used to, but it’s already proved it’s usefulness just with the off the shelf apps: navigation, Internet and gmail.
Time will ultimately tell how useful it really is and we’ll have to see how the battery lasts.
This would be a long rant about how poor the customer service has been, but quite frankly I’m just exhausted now.
If you need to know:
<rant>
No one in the shop can actually change your address (tried 3 times)
You can’t do it online (tried 3 times)
The website doesn’t remember who you are, so you log in, then go to contact us and have to retype everything again! and in the shop…. come off it that’s like web 0.7 kinda stuff.
Then when (3rd attempt) I finally got someone to talk to who knew what they were doing and managed to change my address and order my new phone…phew… Your phone will be with you in 2-4 day, 7-10 days and then 6 days ago I got ‘tomorrow’ but yeah it’s still not here.
So ring again, and today I got the … sorry for your in convenience, oh no you’re a web customer I’ll put you through to them… even though they went home 2 hours ago!
So still phoneless and none the wiser.
Maybe they think it doesn’t matter as I’m just a pleb… but I can assure you when I do take over running the company infrastructure you can guess whose not getting the mobile phone and broadband contract… ha hah ahahah ahahhahahaha
</rant>
UPDATE:
The phone was dispatched a week ago but with the wrong/incomplete address – even though my billing address is correct, not sure how they do it!
So now I have corrected them…. it is again on it’s way it is unlikely to arrive within 30 days of placing the order!
As I’ve said before I go to Enterprise Tuesdays at the University of Cambridge. A recent seminar was all about building teams and it seemed to come at just the right time (it was a great seminar!). I’m trying to build the development team where I work and with all the usual interviews and tests and everything it was really useful to hear other people experiences. All along we’ve been trying to build a team rather than pick a group of amazing individuals, and the team experience is one which is very important to us, it was nice to see this post on coding horror too.
Our main difficulty is fitting our team dynamic into the company’s infrastructure. They are very much dictatorial and reactive; we were giving our schedule for Christmas promotions which needed development work at the beginning of December! needless to say it was shambolic.
One of the presenters made a point which was that interviews are a two way thing, it’s as much about the interviewee deciding if they like you. The management here come across as fairly arrogant, sometimes the interviews we run feel like interrogations rather than interviews and twice I’ve had people ask when it’s the technical interview with just me there ‘is your boss always like that? if so I don’t want the job’. The people I want in my team are those who were perceptive enough to notice that at interview and ask the question, the problem is… they are the ones who are most likely to be put off. Not only does it put off those who we want to join, but it is embarrassing as the interviewer to have to defend policies which you don’t necessarily agree with. This lead on to ‘Hygiene Factors’ where they were talking about the baseline of requirements, we have minimum legal holidays, very near maximum working hours (plus being on call 24/7 and no company benefits until you’ve been here for 5 years… we do however have interesting work to do, which is what is keeping the team together at the moment.
One of my main faults whilst building the team here was to underestimate how much time it takes to bring new people in to the team, get them up to speed with our code, systems and practices (try and stick to conventions it’s much easier!) which has meant extra pressure on me to deliver new work, my own work and improve the team.
Having good, passionate and motivated people in your team, who aren’t all the same but can get along, having a great working environment and an interesting job to do (one which challenges but doesn’t overwhelm) is really important. As is having a perceptive manager who understands people and their biases and goals so that the work can remain interesting and challenging.
In the following two articles business people and entrepreneurs discuss the books which influenced them; and they’re not all business books!
Reading for business inspiration
Reading for business inspiration (part 2)